{"xsrfToken":"9ab00dc6bcfa1c38a16904a0a84091b3304bc13d_lout","branding":{"id":"3","key":"sd","name":"Service Desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#9e2c41","headerLinkHoverBGColor":"#9e2c41","headerBadgeColor":"#9e2c41"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4e9513d0-aec4-4bf2-acd0-3d343a265b71/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMGNhZjQ2Ni0yOWQyLTRhMmYtYjRiYy1jYzdhYTQ4ZjA0ZTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRlOTUxM2QwLWFlYzQtNGJmMi1hY2QwLTNkMzQzYTI2NWI3MSI6WyJyZWFkIl19LCJleHAiOjE3MzUyNDkzNTEsIm5iZiI6MTczNTI0ODc1MX0.0EPZICc8EwrAIACrtYOm6nYeaeNupuHCekT40wLfDvM&client=20caf466-29d2-4a2f-b4bc-cc7aa48f04e0&mode=fit","logoId":"4e9513d0-aec4-4bf2-acd0-3d343a265b71","isLogoAvailable":true,"helpCenterTitle":"Benvenuto nel nostro Help Desk","sharedPortalName":"Wedea Digital - Support","userInitialAnnouncementHeader":"Puoi contattarci:","userInitialAnnouncementMessageWiki":"<p>✉️ supporto@wedea.it • \uD83D\uDEA8 +39 02 50033310 • \uD83D\uDCAC <a href=\"https://voice.servizi.digital/callus/#LiveChat642153\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Live chat</a> • \uD83D\uDCBB <a href=\"https://aws6779196-s3-ec1-p-infra-public-001.s3.eu-central-1.amazonaws.com/supremo/SupremoSth.exe\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Supremo</a></p>","translations":{"it-IT":{"helpCenterTitle":"Benvenuto nel nostro Help Desk","sharedPortalName":"Wedea Digital - Support","announcementHeader":"Puoi contattarci:","announcementMessage":"✉️ supporto@wedea.it • \uD83D\uDEA8 +39 02 50033310 • \uD83D\uDCAC [Live chat|https://voice.servizi.digital/callus/#LiveChat642153] • \uD83D\uDCBB [Supremo|https://aws6779196-s3-ec1-p-infra-public-001.s3.eu-central-1.amazonaws.com/supremo/SupremoSth.exe]","localeDisplayName":"italiano (Italia)"},"en-US":{"helpCenterTitle":"Welcome on our Help Desk","sharedPortalName":"Wedea Digital Help Desk","announcementHeader":"Contact Us:","announcementMessage":"✉️ supporto@wedea.it • \uD83D\uDEA8 +39 02 50033310 • \uD83D\uDCAC [Live chat|https://voice.servizi.digital/callus/#LiveChat642153] • \uD83D\uDCBB [Supremo|https://aws6779196-s3-ec1-p-infra-public-001.s3.eu-central-1.amazonaws.com/supremo/SupremoSth.exe]","localeDisplayName":"inglese (Stati Uniti)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"it-IT","userLanguageTag":"it-IT","portalThemeColor":"#bb3d55","helpCenterTitleColor":"#1b3546","bannerMediaApiUrl":"https://api.media.atlassian.com/file/fed1cf43-82b2-4d09-8b5d-a642c554a191/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMGNhZjQ2Ni0yOWQyLTRhMmYtYjRiYy1jYzdhYTQ4ZjA0ZTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZlZDFjZjQzLTgyYjItNGQwOS04YjVkLWE2NDJjNTU0YTE5MSI6WyJyZWFkIl19LCJleHAiOjE3MzUyNDkzNTEsIm5iZiI6MTczNTI0ODc1MX0.SrhkLgFvgWGb7jL675rx9K2EXyRpr-mNgnvuu-OBAxU&client=20caf466-29d2-4a2f-b4bc-cc7aa48f04e0&height=300&mode=fit","bannerMediaApiFileId":"fed1cf43-82b2-4d09-8b5d-a642c554a191","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"sd","projectId":10022,"serviceDeskId":3,"name":"Service Desk","description":"<p>Benvenutə! Da questo portale puoi inviare delle richieste di supporto utilizzando le opzioni disponibili o visualizzare lo stato delle richieste passate.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"109","name":"Assunzione","descriptionHtml":"","callToAction":"Assunzione","introHtml":"<p>Assunzioni</p>","icon":10511,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[27],"key":""},{"id":"146","name":"Connettività internet assente","descriptionHtml":"","callToAction":"Connettività internet assente","introHtml":"<p>il sito non riesce a raggiungere qualunque sito internet e i portali aziendali</p>","icon":10487,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[34],"key":""},{"id":"160","name":"Creazione gruppo Teams","descriptionHtml":"","callToAction":"Creazione gruppo Teams","introHtml":"<p>Creazione gruppo Teams</p>","icon":10516,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[28],"key":""},{"id":"130","name":"Creazione utenza","descriptionHtml":"","callToAction":"Creazione utenza","introHtml":"<p>Creazione utenza</p>","icon":10517,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[28],"key":""},{"id":"110","name":"Dimissioni","descriptionHtml":"","callToAction":"Dimissioni","introHtml":"<p>Dimissioni</p>","icon":10508,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[27],"key":""},{"id":"128","name":"Dotazioni Aziendali","descriptionHtml":"","callToAction":"Dotazioni Aziendali","introHtml":"<p>Richiesta Dotazioni Aziendali</p>","icon":10467,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[27],"key":""},{"id":"166","name":"Installazione software","descriptionHtml":"","callToAction":"Installazione software","introHtml":"<p>Installazione software</p>","icon":10470,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[27],"key":""},{"id":"149","name":"Interruzione completa o parziale della rete elettrica","descriptionHtml":"","callToAction":"Interruzione completa o parziale della rete elettrica","introHtml":"<p>la rete elettrica non è disponibile a causa di un guasto esterno o interno</p>","icon":10489,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[34],"key":""},{"id":"127","name":"Problema rete","descriptionHtml":"","callToAction":"Problema rete","introHtml":"<p>Problematica rete</p>","icon":10474,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[34],"key":""},{"id":"99","name":"Problematiche applicativi","descriptionHtml":"","callToAction":"Problematiche applicativi","introHtml":"<p>Problematiche applicativi</p>","icon":10469,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[92],"key":""},{"id":"112","name":"Problematiche Office","descriptionHtml":"","callToAction":"Problematiche Office","introHtml":"<p>Problematiche Office</p>","icon":10469,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[27],"key":""},{"id":"152","name":"Problematiche stampante","descriptionHtml":"","callToAction":"Problematiche stampante","introHtml":"<p>Problematiche stampante</p>","icon":10529,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[27],"key":""},{"id":"78","name":"Reset password","descriptionHtml":"","callToAction":"Reset password","introHtml":"<p>Reset password</p>","icon":10482,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[28],"key":""},{"id":"147","name":"Rete Wi-Fi assente","descriptionHtml":"","callToAction":"Rete Wi-Fi assente","introHtml":"<p>la rete wi-fi non è disponibile o ci sono problemi nella comunicazione</p>","icon":10474,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[34],"key":""},{"id":"148","name":"Rete Wired assente","descriptionHtml":"","callToAction":"Rete Wired assente","introHtml":"<p>il cablaggio di rete non e funzionate</p>","icon":10477,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[34],"key":""},{"id":"150","name":"[TEST] Dotazioni Aziendali","descriptionHtml":"","callToAction":"[TEST] Dotazioni Aziendali","introHtml":"<p><span class=\"error\">[TEST]</span> Richiesta Dotazioni Aziendali</p>","icon":10550,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"131","name":"Accessi cartelle di rete","descriptionHtml":"","callToAction":"Accessi cartelle di rete","introHtml":"<p>Accessi cartelle di rete</p>","icon":10478,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[],"key":""},{"id":"163","name":"Accessi Lista di distribuzione","descriptionHtml":"","callToAction":"Accessi Lista di distribuzione","introHtml":"<p>Accessi Lista di distribuzione</p>","icon":10492,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"134","name":"Accessi Shared","descriptionHtml":"","callToAction":"Accessi Shared","introHtml":"<p>Accesso Shared</p>","icon":10492,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"101","name":"Aggiornamento Appalto","descriptionHtml":"","callToAction":"Aggiornamento Appalto","introHtml":"<p>Aggiornamento appalto</p>","icon":10483,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""},{"id":"156","name":"Aggiornamento Applicazione Terminale di magazzino","descriptionHtml":"","callToAction":"Aggiornamento Applicazione Terminale di magazzino","introHtml":"<p>Aggiornamento Applicazione Terminale di magazzino</p>","icon":10477,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[],"key":""},{"id":"45","name":"Analizza un problema.","descriptionHtml":"","callToAction":"Analizza un problema.","introHtml":"<p>Crea un problema per tenere traccia della causa di uno o più imprevisti.</p>","icon":10520,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"120","name":"Anomalia Terminale","descriptionHtml":"","callToAction":"Anomalia Terminale","introHtml":"<p>Anomalie Terminale</p>","icon":10476,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"121","name":"Apertura Sito","descriptionHtml":"","callToAction":"Apertura Sito","introHtml":"<p>Apertura Sito</p>","icon":10497,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10497","groups":[],"key":""},{"id":"165","name":"Asset","descriptionHtml":"","callToAction":"Asset","introHtml":"<p>Asset</p>","icon":10496,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[],"key":""},{"id":"144","name":"Backup","descriptionHtml":"","callToAction":"Backup","introHtml":"<p>Backup</p>","icon":10506,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[],"key":""},{"id":"84","name":"Chiusura appalto","descriptionHtml":"","callToAction":"Chiusura appalto","introHtml":"<p>Chiusura appalto</p>","icon":10508,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[],"key":""},{"id":"143","name":"Creazione cartelle Impianti","descriptionHtml":"","callToAction":"Creazione cartelle Impianti","introHtml":"<p>Creazione cartelle Impianti</p>","icon":10478,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[],"key":""},{"id":"136","name":"Distacco","descriptionHtml":"","callToAction":"Distacco","introHtml":"<p>Distacco</p>","icon":10550,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"167","name":"Firma Automatica","descriptionHtml":"","callToAction":"Firma Automatica","introHtml":"<p>Modifica firma automatica</p>","icon":10492,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"95","name":"Furto o smarrimento","descriptionHtml":"","callToAction":"Furto o smarrimento","introHtml":"<p>Furto o smarrimento</p>","icon":10486,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10486","groups":[],"key":""},{"id":"102","name":"Guide Confluence","descriptionHtml":"","callToAction":"Guide Confluence","introHtml":"<p>Guida Confluence</p>","icon":10482,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[],"key":""},{"id":"91","name":"Inoltro telefonico","descriptionHtml":"","callToAction":"Inoltro telefonico","introHtml":"<p>Inoltro telefonico</p>","icon":10471,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[],"key":""},{"id":"73","name":"Inserimento Asset","descriptionHtml":"","callToAction":"Inserimento Asset","introHtml":"<p>Inserimento Assets</p>","icon":10496,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[],"key":""},{"id":"114","name":"Installazione app smartphone","descriptionHtml":"","callToAction":"Installazione app smartphone","introHtml":"<p>Installazione app smartphone</p>","icon":10471,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[],"key":""},{"id":"77","name":"Installazione stampante","descriptionHtml":"","callToAction":"Installazione stampante","introHtml":"<p>Installazione stampante</p>","icon":10529,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[],"key":""},{"id":"123","name":"Mail Spam","descriptionHtml":"","callToAction":"Mail Spam","introHtml":"<p>Mail Spam</p>","icon":10492,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"155","name":"Modifica configurazione Terminale di magazzino","descriptionHtml":"","callToAction":"Modifica configurazione Terminale di magazzino","introHtml":"<p>Modifica configurazione Terminale di magazzino</p>","icon":10470,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""},{"id":"138","name":"Nuova sede da inserire OPI","descriptionHtml":"","callToAction":"Nuova sede da inserire OPI","introHtml":"<p>Nuova sede da inserire OPI</p>","icon":10486,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10486","groups":[],"key":""},{"id":"90","name":"Pianificazione Riunioni","descriptionHtml":"","callToAction":"Pianificazione Riunioni","introHtml":"<p>Pianificazione Riunioni</p>","icon":10466,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"88","name":"Pianificazione Videocall","descriptionHtml":"","callToAction":"Pianificazione Videocall","introHtml":"<p>Pianificazione Videocall</p>","icon":10466,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"164","name":"Pin Papercut","descriptionHtml":"","callToAction":"Pin Papercut","introHtml":"<p>Pin di stampa Papercut</p>","icon":10529,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[],"key":""},{"id":"139","name":"Problematiche CAP","descriptionHtml":"","callToAction":"Problematiche CAP","introHtml":"<p>Problematiche CAP</p>","icon":10472,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"140","name":"Problematiche timbratori","descriptionHtml":"","callToAction":"Problematiche timbratori","introHtml":"<p>Problematiche timbratori</p>","icon":10483,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""},{"id":"113","name":"Problemi PEC","descriptionHtml":"","callToAction":"Problemi PEC","introHtml":"<p>Problemi PEC</p>","icon":10492,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"124","name":"Problemi Software","descriptionHtml":"","callToAction":"Problemi Software","introHtml":"<p>Problematiche Software</p>","icon":10469,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"145","name":"Restore","descriptionHtml":"","callToAction":"Restore","introHtml":"<p>Restore</p>","icon":10507,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[],"key":""},{"id":"129","name":"Richiesta Badge","descriptionHtml":"","callToAction":"Richiesta Badge","introHtml":"<p>Richiesta Badge</p>","icon":10468,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[],"key":""},{"id":"70","name":"Richiesta Badge","descriptionHtml":"","callToAction":"Richiesta Badge","introHtml":"<p>Richiesta badge</p>","icon":10483,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""},{"id":"161","name":"Richiesta DDT","descriptionHtml":"","callToAction":"Richiesta DDT","introHtml":"<p>Richiesta DDT</p>","icon":10523,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"107","name":"Richiesta generica","descriptionHtml":"","callToAction":"Richiesta generica","introHtml":"<p>Richiesta generica</p>","icon":10466,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"85","name":"Richiesta lettura contatori","descriptionHtml":"","callToAction":"Richiesta lettura contatori","introHtml":"<p>Richiesta lettura contatori</p>","icon":10529,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[],"key":""},{"id":"133","name":"Richiesta nuovo telefono","descriptionHtml":"","callToAction":"Richiesta nuovo telefono","introHtml":"<p>Richiesta nuovo telefono</p>","icon":10471,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[],"key":""},{"id":"132","name":"Richiesta SIM","descriptionHtml":"","callToAction":"Richiesta SIM","introHtml":"<p>Richiesta SIM</p>","icon":10471,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[],"key":""},{"id":"40","name":"Richiesta tramite e-mail","descriptionHtml":"","callToAction":"Richiesta tramite e-mail","introHtml":"<p>Request received from your e-mail support channel.</p>","icon":10527,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"137","name":"Riconfigurazione PC per altro utente","descriptionHtml":"","callToAction":"Riconfigurazione PC per altro utente","introHtml":"<p>Riconfigurazione PC per altro utente</p>","icon":10470,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""},{"id":"158","name":"Sblocco chiavetta USB","descriptionHtml":"","callToAction":"Sblocco chiavetta USB","introHtml":"<p>Sblocco chiavetta USB</p>","icon":10469,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"159","name":"Sblocco porte USB","descriptionHtml":"","callToAction":"Sblocco porte USB","introHtml":"<p>Sblocco porte USB</p>","icon":10469,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"153","name":"Sblocco siti web","descriptionHtml":"","callToAction":"Sblocco siti web","introHtml":"<p>Sblocco siti web</p>","icon":10487,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[],"key":""},{"id":"43","name":"Segnala hardware rotto","descriptionHtml":"","callToAction":"Segnala hardware rotto","introHtml":"<p>Segnala hardware che potrebbe essere guasto o rotto, ad esempio lo schermo rotto di un computer o un server danneggiato.</p>","icon":10512,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"42","name":"Segnala un problema di sistema","descriptionHtml":"","callToAction":"Segnala un problema di sistema","introHtml":"<p>Se dovessi riscontrare dei problemi, comunicacelo e cercheremo di ripristinare rapidamente il funzionamento corretto.</p>","icon":10521,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"82","name":"Sostituzione toner","descriptionHtml":"","callToAction":"Sostituzione toner","introHtml":"<p>Sostituzione toner</p>","icon":10472,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"162","name":"Spedizione IT","descriptionHtml":"","callToAction":"Spedizione IT","introHtml":"<p>Spedizione IT</p>","icon":10530,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[],"key":""},{"id":"141","name":"Violazione dispositivo informatico","descriptionHtml":"","callToAction":"Violazione dispositivo informatico","introHtml":"<p>Violazione dispositivo informatico</p>","icon":10545,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""}],"reqGroups":[{"id":28,"name":"Service Desk"},{"id":92,"name":"Applicativi"},{"id":27,"name":"Personale"},{"id":34,"name":"Network"}],"orderMapping":{"32":[156,155,147,121,120],"28":[160,130,78],"27":[166,152,128,112,110,109],"34":[149,148,147,146,127],"29":[90,88],"92":[99],"30":[99],"13":[78,70],"35":[145,144],"26":[133,91,132],"12":[43],"25":[82,77],"33":[158,141,123,153],"14":[42],"15":[43,42]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f320cfeb-cc7c-3dba-a2ce-fd493f624b8f","appLinkName":"System Confluence","appLinkUrl":"https://devsyspm.atlassian.net/wiki","spaceKey":"SD","spaceName":"Service Desk","spaceUrl":"https://devsyspm.atlassian.net/wiki/spaces/SD","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":3,"kbLinkDomainURLs":["https://devsyspm.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"italiano (Italia)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMGNhZjQ2Ni0yOWQyLTRhMmYtYjRiYy1jYzdhYTQ4ZjA0ZTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUyNDk5NTEsIm5iZiI6MTczNTI0ODc1MX0.SWP8Uxn2mg_u-2rNMXqBAotJjtSceU6fQyCcabXnG9o","targetCollection":"upload-project-10022","endpointUrl":"https://api.media.atlassian.com","clientId":"20caf466-29d2-4a2f-b4bc-cc7aa48f04e0","tokenDurationInMins":20}},"reqCreate":{"id":110,"projectId":10022,"form":{"name":"Dimissioni","descriptionHtml":"","callToAction":"Dimissioni","intro":"<p>Dimissioni</p>","instructions":"","icon":10508,"iconUrl":"https://devsyspm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Invia la conferma tramite e-mail a","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Dimissioni","description":"Inserisci un titolo alla richiesta","descriptionHtml":"<p>Inserisci un titolo alla richiesta</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Descrizione","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/110","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/110","calendarParams":{"firstDay":1,"date":"2024-12-26T21:32:32+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f320cfeb-cc7c-3dba-a2ce-fd493f624b8f","appLinkName":"System Confluence","appLinkUrl":"https://devsyspm.atlassian.net/wiki","spaceKey":"SD","spaceName":"Service Desk","spaceUrl":"https://devsyspm.atlassian.net/wiki/spaces/SD","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":3,"kbLinkDomainURLs":["https://devsyspm.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMGNhZjQ2Ni0yOWQyLTRhMmYtYjRiYy1jYzdhYTQ4ZjA0ZTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUyNDk5NTIsIm5iZiI6MTczNTI0ODc1Mn0.Sb_GQulKRmARl-fzHpWXcwc07qHdwYtvvMdkiOPj8to","targetCollection":"upload-project-10022","endpointUrl":"https://api.media.atlassian.com","clientId":"20caf466-29d2-4a2f-b4bc-cc7aa48f04e0","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":29,"updated":"2024-10-22T15:32:14.823657229Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[110],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":29,"name":"Dimissioni","submit":{"lock":false,"pdf":false},"templateFormUuid":"f667799e-3d5f-48f9-88f7-8fc4021b365b"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"d4bf07c6-3f83-41ca-97a8-9170d1992d08"},"content":[{"type":"text","text":"Dati dell’utente:"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"100522ea-b03e-4fb4-8e0d-f6b4c9fb5c41"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"10cdde8c-d8b8-48d4-86cb-0f1de27cd54c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"38c2e009-c2a6-4d37-b890-5847847f91aa"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"ddaee484-e60d-4a16-9774-c0ac32e9678f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"843843c5-e155-4aba-aa71-59a0fa64b833"}},{"type":"paragraph","content":[]}]}]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3,"localId":"25c7e3b2-532a-4db8-a333-712e98727a4d"},"content":[{"type":"text","text":"É necessario inserire un messaggio di risposta automatica? Se si quale?"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"f99846a1-8f67-434a-af89-5d1e8beafc04"}}]}],"conditions":{},"sections":{"1":{"conditions":[]}},"questions":{"12":{"type":"rt","label":"Inserisci qui il messaggio se necessario","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"8":{"type":"tl","label":"Indirizzo mail aziendale","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"13":{"type":"tl","label":"Azienda di assunzione","description":"","validation":{"rq":true},"choices":[{"id":"22","label":"Consulente esterno","other":false},{"id":"1","label":"Samag Holding","other":false},{"id":"6","label":"Air Ocean Cargo","other":false},{"id":"8","label":"CBS Lavoro","other":false},{"id":"18","label":"Idia","other":false},{"id":"19","label":"Chef@Home","other":false},{"id":"20","label":"Samag Trading","other":false},{"id":"21","label":"Samag Property","other":false},{"id":"2","label":"Diana Servizi Logistica","other":false},{"id":"3","label":"Mayor Logistica","other":false},{"id":"4","label":"A&G Logistica","other":false},{"id":"5","label":"Saturno Logistica","other":false},{"id":"7","label":"Logistic Care","other":false},{"id":"9","label":"Integrated Logistic","other":false},{"id":"10","label":"Omnia Food","other":false},{"id":"11","label":"Projet Logistica","other":false},{"id":"12","label":"Olympia Logistica","other":false},{"id":"13","label":"Delta Logistica","other":false},{"id":"14","label":"Horus Logistica","other":false},{"id":"15","label":"Dike Logistica","other":false},{"id":"16","label":"Focus Log Service","other":false},{"id":"17","label":"Royal Logistica","other":false},{"id":"23","label":"Movilog","other":false},{"id":"24","label":"SCR","other":false},{"id":"25","label":"Rolly","other":false}],"questionKey":""},"5":{"type":"da","label":"Data di fine","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"tl","label":"Responsabile","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"tl","label":"Nome e Cognome","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"f667799e-3d5f-48f9-88f7-8fc4021b365b"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":29,"updated":"2024-10-22T15:32:14.823657229Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[110],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":29,"name":"Dimissioni","submit":{"lock":false,"pdf":false},"templateFormUuid":"f667799e-3d5f-48f9-88f7-8fc4021b365b"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"d4bf07c6-3f83-41ca-97a8-9170d1992d08"},"content":[{"type":"text","text":"Dati dell’utente:"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"100522ea-b03e-4fb4-8e0d-f6b4c9fb5c41"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"10cdde8c-d8b8-48d4-86cb-0f1de27cd54c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"38c2e009-c2a6-4d37-b890-5847847f91aa"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"ddaee484-e60d-4a16-9774-c0ac32e9678f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"843843c5-e155-4aba-aa71-59a0fa64b833"}},{"type":"paragraph","content":[]}]}]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3,"localId":"25c7e3b2-532a-4db8-a333-712e98727a4d"},"content":[{"type":"text","text":"É necessario inserire un messaggio di risposta automatica? Se si quale?"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"f99846a1-8f67-434a-af89-5d1e8beafc04"}}]}],"conditions":{},"sections":{"1":{"conditions":[]}},"questions":{"12":{"type":"rt","label":"Inserisci qui il messaggio se necessario","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"8":{"type":"tl","label":"Indirizzo mail aziendale","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"13":{"type":"tl","label":"Azienda di assunzione","description":"","validation":{"rq":true},"choices":[{"id":"22","label":"Consulente esterno","other":false},{"id":"1","label":"Samag Holding","other":false},{"id":"6","label":"Air Ocean Cargo","other":false},{"id":"8","label":"CBS Lavoro","other":false},{"id":"18","label":"Idia","other":false},{"id":"19","label":"Chef@Home","other":false},{"id":"20","label":"Samag Trading","other":false},{"id":"21","label":"Samag Property","other":false},{"id":"2","label":"Diana Servizi Logistica","other":false},{"id":"3","label":"Mayor Logistica","other":false},{"id":"4","label":"A&G Logistica","other":false},{"id":"5","label":"Saturno Logistica","other":false},{"id":"7","label":"Logistic Care","other":false},{"id":"9","label":"Integrated Logistic","other":false},{"id":"10","label":"Omnia Food","other":false},{"id":"11","label":"Projet Logistica","other":false},{"id":"12","label":"Olympia Logistica","other":false},{"id":"13","label":"Delta Logistica","other":false},{"id":"14","label":"Horus Logistica","other":false},{"id":"15","label":"Dike Logistica","other":false},{"id":"16","label":"Focus Log Service","other":false},{"id":"17","label":"Royal Logistica","other":false},{"id":"23","label":"Movilog","other":false},{"id":"24","label":"SCR","other":false},{"id":"25","label":"Rolly","other":false}],"questionKey":""},"5":{"type":"da","label":"Data di fine","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"tl","label":"Responsabile","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"tl","label":"Nome e Cognome","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"f667799e-3d5f-48f9-88f7-8fc4021b365b"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}